Shipping policy
At Streamonpod, we want shipping expectations to be clear before you place an order. Below is detailed information about processing times, delivery estimates, tracking, and what to do if an issue occurs during shipment.
Order Processing Time
Orders are typically prepared and processed within:
- 1–3 business days
- Monday through Friday
- Excluding US federal holidays
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order ships, you will receive a shipping confirmation email that includes tracking information.
Shipping Destinations
We currently ship to:
- Contiguous United States (Lower 48 states)
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- US Virgin Islands
- Other US territories
- Canada
- International destinations outside the United States
Shipping Options, Costs & Delivery Times
Standard Shipping
- Cost: Free
- Delivery estimate: 5–7 business days after shipment
Currently, standard shipping is the only shipping method available.
Expedited Shipping
- Not currently available.
Estimated Total Delivery Time
Estimated delivery timing includes:
- Processing time: 1–3 business days
- Transit time: 5–7 business days
Most orders arrive within approximately:
- 6–10 business days from the purchase date.
Please note that delivery estimates are not guaranteed and may vary depending on:
- Carrier delays
- Weather conditions
- Seasonal shipping volume
- Destination location
Free Shipping Policy
We offer free standard shipping on all eligible orders shipped within the contiguous United States.
- No minimum order amount required
- No membership required
- No hidden shipping charges
Free shipping applies only to standard delivery service.
Customs, Duties & Taxes
All orders are shipped from within the United States.
Because Streamonpod currently ships only within the contiguous US:
- No customs processing applies
- No import duties apply
- No international shipping taxes apply
Any applicable sales tax will be calculated during checkout according to shipping destination requirements.
Order Tracking
After shipment, you will receive:
- A shipping confirmation email
- A tracking number for your package
Tracking updates may take time to appear after the carrier receives the package.
If your tracking has not updated for several days, contact us at:
and we will help investigate the shipment status.
Shipping Delays
Occasionally, deliveries may be delayed due to circumstances outside our control, including:
- Severe weather
- Carrier backlogs
- Holiday shipping volume
- Transportation disruptions
If your order has not arrived within the expected delivery window, contact us and we will assist in reviewing the shipment status.
Damaged or Lost Packages
Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include your order number
- Provide clear photos of:
- The damaged item
- Product packaging
- Shipping box if applicable
Photo documentation is required for shipping damage claims.
We will review the issue and work toward a replacement, refund, or other appropriate resolution.
Lost Packages
If:
- Tracking shows “Delivered” but the package cannot be found
or - Tracking stops updating for an unusually long period
please contact us at:
We also recommend contacting the shipping carrier directly using your tracking number for additional delivery details.
We will work with you to investigate the shipment and determine the next steps.
Contact Information
Company Name: HARBOR RUSTIC LOGIC LLC
Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203, United States
Email: support@streamonpod.com
Customer Support Response Time:
Within 1 business day, Monday through Friday.
We know waiting for a package is not always the enjoyable part of ordering online. Our goal is to make shipping straightforward, transparent, and reliable from checkout to delivery.