Contact Streamonpod
Have a question about a chair, an order, or a return? Send us an email and a real person will read it and reply. We are a small team based in Denver, Colorado and we handle support ourselves.
Contact Information
Company Name: HARBOR RUSTIC LOGIC LLC
Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203, United States
Email: support@streamonpod.com
When to Expect a Reply
- Monday through Friday: We aim to reply within one business day
- Weekends and holidays: We check messages when we can, but response may take longer
- Damaged items or shipping problems: Include your order number and a photo in your first email so we can move faster
We do not run an automated chat system. When you send a message, a person reads it.
What We Can Help With
Orders and shipping
- Tracking numbers and delivery updates
- Shipping questions
- Address corrections before an order ships
Returns and refunds
- Return instructions for eligible unused items within 30 days of delivery
- Refund status updates
- Damaged item claims
- Incorrect item shipments
For full details, visit our Refund Policy and Shipping Policy pages.
Product questions
- Weight capacity and frame details
- Chair dimensions and folded size
- Single vs. double vs. 3-person chair differences
- Which chair fits a specific use case
If you are not sure which chair is right, tell us how many people will use it, where you plan to use it, and whether portability or comfort is the priority. We will point you in the right direction.
Before You Write In
Some answers are already on the site and faster to find there.
- Shipping Policy covers delivery timelines and which states we ship to
- Refund Policy covers return eligibility and how to start a return
- All Chairs has the full product lineup with dimensions and capacity for each model