Contact information
Have a question about a product, an order, or a return? We are a small team and we read every message ourselves. Reach out anytime and we will get back to you within one business day.
Our Contact Information
Company Name: HARBOR RUSTIC LOGIC LLC
Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203, United States
Email: support@streamonpod.com
We are based in Denver, Colorado. When you contact Streamonpod, you are reaching a real person — not an automated support queue. We handle customer questions, returns, and order issues directly.
When to Expect a Reply
- Monday through Friday: Within 1 business day
- Weekends and holidays: Within 24–48 hours
- Order issues and returns: Priority response
We do not operate a 24/7 live chat system, but we do respond personally to emails as quickly as possible. Most weekday messages receive a reply the same day.
If your message is about a damaged item, shipping problem, or return request, please mention it in your email so we can prioritize it.
What We Can Help With
Orders & Shipping
Need help tracking an order or updating shipping information before dispatch? We can assist with:
- Tracking numbers
- Delivery updates
- Shipping questions
- Address corrections before shipment
Returns & Refunds
We accept returns within 30 days of delivery for eligible unused items.
We can help with:
- Return instructions
- Refund status updates
- Damaged item claims
- Incorrect item shipments
Product Questions
Not sure which chair is right for your needs? We can answer questions about:
- Weight capacity
- Chair dimensions
- Folded size and portability
- Single vs. double vs. 3-person chair options
- Recommended use cases
Real Support From a Small Team
We believe customer support should feel human. No question is too small, and we would rather help you choose the right chair before ordering than have you end up with something that does not fit your needs.
Thank you for shopping with Streamonpod.