Refund policy

We want returns and refunds to be as straightforward as possible. This page explains what is eligible, what is not, how to start a return, and how long the process takes. Because folding camping chairs are large items, we have tried to address the practical questions that come up most often before you need to ask them.

Return Window

We accept returns within 30 days of the delivery date for items that are unused and in original condition. Requests made after 30 days from delivery will not be eligible for a return or refund.

What Can Be Returned

Defective, damaged, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is not what you ordered, contact us within 7 days of delivery with photos. We will cover the return shipping cost for confirmed defective or incorrect shipments. In cases of significant damage or defect where you are willing to keep the item, we may reship a replacement without requiring you to return the original. Our support team will confirm this option after reviewing your photos.

Personal preference returns

If you changed your mind, ordered the wrong size, or the chair did not meet your expectations, you may return it within 30 days of delivery provided:

The item is unused and in its original condition
Items that have been used cannot be returned unless there is a confirmed defect
Original packaging preferred. Our chairs fold compactly and fit back into their carry bags and original boxes without difficulty
Return shipping cost is the customer's responsibility for personal preference returns
Original outbound shipping charges are non-refundable

What Cannot Be Returned

Items that have been used, assembled outdoors, or show signs of wear, unless a manufacturing defect is confirmed
Items damaged through misuse, improper assembly, or use beyond the stated weight capacity
Items with missing parts not related to shipping damage
Items returned without prior authorization from our support team
Items returned after the 30-day window from delivery date

A Note on Large Item Returns

We understand that returning a large folding chair feels more complicated than returning a small package. A few things worth knowing before you start:

Repackaging: Our chairs fold flat and slide back into their carry bags easily. Most customers find the chair fits back into its original box without difficulty. You do not need special packing materials.
Return address: Do not return items to our business mailing address. Our business address is not a warehouse. Contact us first and we will provide the correct return warehouse address. Returns sent to the wrong address may not be processed.
Who pays return shipping: For defective or incorrect items, we reimburse your return shipping cost after we receive the item. For personal preference returns, the customer covers return shipping. We do not provide prepaid return labels at this time. If this changes, we will update this page.
Refund timing: Once we receive and inspect the return, we process refunds within 3 to 5 business days. Your bank may take an additional 3 to 5 business days to post the funds.

How to Start a Return

Step 1: Contact us first

Email support@streamonpod.com before sending anything back. Include the following:

Your order number
The reason for the return
Clear photos of the item if it is damaged or defective

Do not ship any item back before receiving instructions and the correct return address. Returns sent without prior authorization may not be processed.

Step 2: Receive the return warehouse address

We will review your request and reply with the correct return warehouse address and any additional instructions. We will confirm whether your return is eligible before you ship anything. Do not use our business mailing address as a return destination.

Step 3: Ship the item using a trackable carrier

Pack the item securely and ship it using a carrier that provides a tracking number. Send us the tracking number once you have it. We are not responsible for items lost or damaged during return transit, so we recommend insuring the shipment for its purchase value.

For defective or incorrect items: once we confirm your return is approved, ship the item and send us the tracking number along with your shipping receipt. We will reimburse the return shipping cost together with your refund.

Step 4: Refund processing

Once we receive the return and inspect the item, we will process your refund within 3 to 5 business days. You will receive a confirmation email when the refund is issued.

Missing Packages

If your tracking shows Delivered but you cannot locate the package, contact us at support@streamonpod.com with your order number. We will verify the delivery tracking history and work with the carrier to confirm the package status. We understand that carrier delivery is outside our direct control. If the package is confirmed lost, we will reship your order.

Refund Timeline

Refunds are returned to the original payment method used at checkout.

PayPal account payments are refunded to your PayPal balance
Venmo payments are refunded to your Venmo account
Visa or Mastercard payments are refunded to the card used during checkout
Maestro debit card payments are refunded to the card used during checkout

For defective or incorrect item returns, return shipping reimbursement is included in the same refund.

Processing timeline:

Return inspection and processing: 3 to 5 business days after we receive the item
Bank or payment provider posting time: an additional 3 to 5 business days depending on your bank or card issuer

Total time from when we receive your return to when funds appear in your account is typically 6 to 10 business days. Actual timing varies by payment provider.

Return Shipping Costs

Defective, damaged, or incorrect items: We cover the return shipping cost. Ship using a trackable carrier, send us the receipt, and we will reimburse the cost together with your refund. We do not provide prepaid return labels at this time.
Personal preference returns: Customer is responsible for return shipping cost
Original outbound shipping charges are non-refundable in all cases
We do not charge restocking fees

Damaged or Defective Items

If your order arrives damaged or has a confirmed defect, contact us at support@streamonpod.com within 7 days of delivery. Include:

Your order number
A description of the issue
Clear photos of the damaged item
Photos of the packaging and shipping box if applicable

Photo documentation is required to process damage claims. Once confirmed, we will arrange the appropriate resolution. If the damage is significant and you are willing to keep the item, we may reship a replacement without requiring a return. Our support team will confirm this option after reviewing your submission.

Order Cancellation

If you need to cancel an order, contact us as quickly as possible at support@streamonpod.com. We will do our best to cancel before the order is processed for fulfillment.

Once an order has shipped, cancellation is no longer possible. You may request a return after delivery following the process above.

Exchange Policy

We do not offer direct product exchanges at this time. If you would like a different chair model, color, or size, return the original item following the process above and place a new order separately once the return is confirmed. If you are unsure which model to order instead, contact us and we will help you choose.

Contact Us

For any return, refund, or order question, reach us at:

Company Name: HARBOR RUSTIC LOGIC LLC

Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203, United States

Email: support@streamonpod.com

Support hours: Monday through Friday, response within 1 business day

For shipping and delivery questions, visit our Shipping Policy page.