Refund policy

At Streamonpod, we want shopping online to feel straightforward and low-risk. If something is not right with your order, we will work with you to resolve it as clearly and quickly as possible.

Please read the return and refund policy below before starting a return request.

1. Return Eligibility

We accept eligible returns within:

  • 30 days of delivery

Returned items must be:

  • Unused
  • Undamaged
  • In original packaging
  • In resellable condition

Before returning any item, you must first contact us at:

support@streamonpod.com

We will confirm return eligibility and provide the correct return warehouse address.

Important Return Address Notice

Please do not send returns to the address listed on the original shipping label or package.

Returns sent to an incorrect address may become lost or delayed, and we may be unable to process the refund.

Always wait for return instructions from our support team before shipping a return.

Non-Returnable Items

The following items are not eligible for return:

  • Clearance or final-sale products
  • Products marked non-returnable at checkout
  • Used items
  • Damaged items caused after delivery
  • Products with missing parts not related to shipping damage

2. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts due to shipping issues

please contact us within:

  • 7 days of delivery

Email:

support@streamonpod.com

Include:

  • Your order number
  • A description of the issue
  • Clear photos of:
    • The item
    • Packaging
    • Shipping box if applicable

Return Shipping for Damaged or Incorrect Orders

If the issue is confirmed as:

  • Shipping damage
  • Product defect
  • Incorrect item shipment

we will cover the return shipping cost.

Customers may use a trackable shipping service and provide the shipping receipt for reimbursement when applicable.

Approved refunds are returned to the original payment method.

3. Returns for Personal Reasons

If you decide you no longer want the item for personal reasons, such as:

  • Changed your mind
  • Ordered the wrong product
  • Product did not fit your preferences

you may still return the item within the 30-day return window if it remains unused and in original condition.

Return Shipping Responsibility

For personal preference returns:

  • Return shipping costs are the customer’s responsibility
  • Original shipping charges (if applicable) are non-refundable

We strongly recommend using a trackable shipping method to protect your return shipment.

4. How to Start a Return

Step 1

Email us at:

support@streamonpod.com

Include:

  • Your order number
  • The reason for the return

Step 2

We will review your request and send the correct return warehouse address if approved.

Do not return any item before receiving return instructions.

Step 3

Ship the item using a trackable carrier and send us the tracking number.

Step 4

Once the return arrives and passes inspection, we will process your refund within:

  • 1–3 business days

You will receive a confirmation email after the refund is issued.

5. Refund Timeline

Refunds are issued to the original payment method used during checkout.

Estimated refund timeline:

  • Return inspection and processing: 1–3 business days
  • Bank/payment provider posting time: 3–5 business days

Actual timing may vary depending on your payment provider.

No Hidden Fees

We do not charge:

  • Restocking fees
  • Hidden processing fees
  • Subscription charges

Approved refunds reflect the amount owed according to the return circumstances.

6. Exchange Policy

We do not currently offer direct product exchanges.

If you would like a different chair model, color, or size:

  1. Start a return for the original order
  2. Place a new order separately after the refund process begins or completes

This helps avoid delays caused by manual exchange handling.

7. Order Cancellation

If you need to cancel an order, contact us as quickly as possible.

Orders may be cancelled before fulfillment processing begins.

Once an order has shipped, cancellation is no longer possible, but eligible returns may still be requested after delivery.

8. Contact Us

Questions about a return, refund, or order issue? We are happy to help.

Company Name: HARBOR RUSTIC LOGIC LLC
Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203, United States
Email: support@streamonpod.com

Customer Support Response Time:
Within 1 business day, Monday through Friday.

We believe a return policy should be clear and easy to understand. If something did not work out with your order, simply reach out and we will guide you through the process.