Refund policy

We want returns and refunds to be straightforward. This page explains what is eligible, what is not, how to start a return, and how long the process takes. Read through before reaching out so you know what to expect.

Return Window

We accept returns within 30 days of the delivery date. Requests made after 30 days from delivery will not be eligible for a return or refund.

What Can Be Returned

We accept returns in two situations.

Defective, damaged, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is not what you ordered, contact us within 7 days of delivery. We will cover the return shipping cost for confirmed defective or incorrect shipments.

Personal preference returns

If you changed your mind, ordered the wrong size, or the chair did not meet your expectations, you may return it within 30 days of delivery provided the item is unused and in its original condition.

Item must be unused
Original packaging preferred, but not strictly required if the item is undamaged
Return shipping cost is the customer's responsibility for personal preference returns
Original shipping charges are non-refundable

What Cannot Be Returned

Items damaged through misuse, improper assembly, or use beyond stated weight capacity
Items with missing parts not related to shipping damage
Items returned without prior authorization from our support team
Items returned after the 30-day window from delivery date

How to Start a Return

Step 1: Contact us first

Email support@streamonpod.com before sending anything back. Include the following:

Your order number
The reason for the return
Photos of the item if it is damaged or defective

Do not ship any item back before receiving return instructions. Returns sent without prior authorization may not be processed.

Step 2: Receive the return address

We will review your request and reply with the correct return warehouse address and any additional instructions. We will confirm whether your return is eligible before you ship anything.

Step 3: Ship the item

Pack the item securely and ship it using a trackable carrier. Keep your tracking number until the refund is confirmed. We recommend insuring the shipment for its purchase value. We are not responsible for items lost or damaged during return transit.

Step 4: Refund processing

Once we receive the return and inspect the item, we will process your refund within 3 to 5 business days. You will receive a confirmation email when the refund is issued.

Refund Timeline

Refunds are returned to the original payment method used at checkout.

PayPal account payments are refunded to your PayPal balance
Visa or Mastercard payments are refunded to the card used during checkout
Maestro debit card payments are refunded to the card used during checkout

Processing timeline:

Return inspection and processing: 3 to 5 business days after we receive the item
Bank or payment provider posting time: an additional 3 to 5 business days depending on your bank or card issuer

Total time from when we receive your return to when funds appear in your account is typically 6 to 10 business days. Actual timing varies by payment provider.

Return Shipping Costs

Defective, damaged, or incorrect items: We cover the return shipping cost
Personal preference returns: Customer is responsible for return shipping cost
Original outbound shipping charges are non-refundable in all cases
We do not charge restocking fees

Damaged or Defective Items

If your order arrives damaged or has a defect, contact us at support@streamonpod.com within 7 days of delivery. Include:

Your order number
A description of the issue
Clear photos of the damaged item
Photos of the packaging and shipping box if applicable

Photo documentation is required to process damage claims. Once confirmed, we will arrange return shipping and issue a replacement or refund depending on availability and your preference.

Order Cancellation

If you need to cancel an order, contact us as quickly as possible at support@streamonpod.com. We will do our best to cancel before the order is processed for fulfillment.

Once an order has shipped, cancellation is no longer possible. You may request a return after delivery following the process above.

Exchange Policy

We do not offer direct product exchanges at this time. If you would like a different chair model, color, or size, return the original item following the process above and place a new order separately once the return is confirmed.